Privacy Policy
We respect your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over it.
See how RivalProbe tracks competitor products and sends clear price movement reports before market shifts cost you sales.
We respect your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over it.
This Privacy Policy describes how RivalProbe ("we", "us", or "our") collects, uses, stores, and protects personal information when you visit our website, register for an account, or use our price monitoring Service. By using RivalProbe, you agree to the practices described in this Privacy Policy.
RivalProbe is a price monitoring platform that helps ecommerce businesses track competitor product pricing. We are the data controller responsible for your personal information collected through this website and Service.
For any privacy-related questions, please contact us at [email protected].
We collect personal information in the following categories:
When you register for a RivalProbe account, we collect your full name, email address, and a password (stored in encrypted form). This information is required to create and manage your account.
Payment details such as credit card numbers and billing addresses are collected and processed by our authorized third-party payment processors. RivalProbe does not store your full payment card details on our servers. We retain only non-sensitive billing references (such as transaction IDs and plan type) for accounting and customer service purposes.
We collect information about how you use the Service, including the product URLs and competitor URLs you submit for monitoring, your plan level, monitoring history, and dashboard interactions. This data is necessary for delivering the Service.
When you visit our website or log into your account, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, referring URLs, and pages visited. This information helps us maintain platform security and improve user experience.
If you contact us via email, the contact form, or any other channel, we retain the content of those communications to respond to your query and improve our support services.
If you choose to receive marketing communications from us, we retain your email address and communication preferences for that purpose.
We use the information we collect for the following purposes:
Where the General Data Protection Regulation (GDPR) applies, we rely on the following legal bases to process your personal data:
We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:
We share billing information with authorized payment processing partners to handle subscription charges and prevent payment fraud. These processors are bound by their own privacy and security obligations.
We use third-party services for website analytics, hosting, and email delivery. These providers may process limited personal data solely to provide their services to us and are contractually prohibited from using it for other purposes.
We may disclose your information if required to do so by law, court order, regulatory authority, or governmental request, or where we believe disclosure is necessary to protect the safety of any individual or the integrity of our platform.
In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change and ensure continued protection of your data.
RivalProbe uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device.
We use the following types of cookies:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.
We retain your personal data for as long as your account remains active or as required to fulfill the purposes outlined in this policy.
Depending on your country or region of residence, you may have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where we no longer have a lawful basis to retain it.
Receive your personal data in a structured, commonly used format.
Request that we limit how we process your data in certain circumstances.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. We may request verification of your identity before processing your request.
If you are located in the European Economic Area and believe we have not addressed your concern adequately, you have the right to lodge a complaint with your local data protection authority.
We may send you marketing emails about new features, promotions, or updates where you have given us consent to do so. You can withdraw this consent at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
Transactional and service-related emails (such as billing confirmations and price reports) are not marketing communications and will continue to be sent as part of the Service.
RivalProbe operates internationally and your personal data may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence.
Where we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including standard contractual clauses or equivalent mechanisms where required.
We take data security seriously and implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we take every reasonable precaution, no method of data transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.
RivalProbe is a business-oriented platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child under 18 has provided us with personal information, please contact us immediately at [email protected] and we will take prompt steps to delete that information.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable laws. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 14 days before the changes take effect. The updated policy will include the revised effective date at the top of this page.
Your continued use of the Service after the effective date of a revised Privacy Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us:
RivalProbe Privacy Team
Email: [email protected]
Website: www.rivalprobe.com
Subject line: Privacy Request — [Your Name]