Refund Policy

Last Updated: June 29, 2026

This Refund Policy applies to all RivalProbe subscription plans and governs your rights to a refund or cancellation. If you have a question not covered here, please reach out to us at [email protected] and we will be happy to help.

1. Free Trial Policy

Every new RivalProbe account on both the Starter ($14.99/month) and Pro ($28.99/month) plans begins with a 7-day free trial. During the trial period, you have full access to all features included in your chosen plan at no cost.

You will not be charged anything during the free trial. No payment information is required to start your trial, and there are no hidden fees or obligations during this period.

You may cancel your trial at any time before it ends through your account settings or by emailing [email protected]. If you cancel during the trial, your access ends at the close of the trial period and you will not be billed.

2. Seven-Day Money-Back Guarantee

We stand behind the quality of our Service. If you are not satisfied with RivalProbe for any reason, you may request a full refund within 7 days of your first subscription charge (the day your trial converts to a paid plan).

To be eligible for a refund under this guarantee:

• Your refund request must be submitted within 7 calendar days of the charge date
• The request must be submitted by the account holder via email to [email protected]
• The refund applies to your first subscription charge only
• Your account must not have violated our Terms of Service

We process approved refunds promptly and without unnecessary questioning. You do not need to justify your reason for requesting a refund within this window.

3. Subscription Renewals

RivalProbe subscriptions renew automatically on a monthly basis. Your renewal date is the same calendar date each month as your original subscription start date (the day your trial ended).

After the initial 7-day money-back window has passed, renewal charges are non-refundable. If you wish to avoid a renewal charge, you must cancel your subscription before your next renewal date. You will retain access to the Service through the end of the billing period you have already paid for.

We send a billing reminder email before each renewal charge so you have advance notice of upcoming payments. It is your responsibility to keep your account email address up to date so you receive these notifications.

4. Cancellations

You may cancel your RivalProbe subscription at any time. There are no cancellation fees or penalties. Cancellation stops future billing but does not trigger a refund unless you are within the 7-day money-back window described in Section 2.

How to Cancel

You can cancel your subscription through either of the following methods:

• Account Settings: Log in to your RivalProbe dashboard, go to Account Settings, and select the cancellation option from the billing section.
• Email: Send a cancellation request to [email protected] from the email address associated with your account. Include "Cancellation Request" in the subject line.

Upon receiving your cancellation request, we will confirm it by email within 1 business day. Please retain this confirmation for your records.

Access After Cancellation

After cancelling, your account remains active until the end of your current paid billing period. You will continue to receive price reports and have full access to the dashboard during this time. Once the period ends, your account will be downgraded and monitoring will stop.

5. Plan Changes

Upgrading Your Plan

If you upgrade from the Starter plan to the Pro plan during an active billing cycle, you will be charged the prorated difference for the remaining days in your current period. This upgrade charge is applied immediately and allows you to begin using Pro features right away.

Downgrading Your Plan

If you downgrade from Pro to Starter, the change takes effect at the start of your next billing cycle. You will retain Pro features until the end of the current paid period. No partial refund is issued for the difference in plan cost.

6. How to Request a Refund

To request a refund within the eligible window, please follow these steps:

1. Send an email to [email protected] with the subject line: Refund Request — [Your Account Email]
2. Include your account email address, the date of the charge you are requesting a refund for, and the plan name (Starter or Pro)
3. Optionally, share any feedback about your experience — we read every message and use it to improve the Service
4. Our team will review your request and confirm eligibility within 1 business day
5. Approved refunds are processed within 5 to 10 business days back to your original payment method

7. Refund Processing Timeline

Once a refund is approved, we initiate the return to your original payment method promptly. The time it takes for the refund to appear in your account depends on your payment provider:

• Credit and debit cards: Typically 5 to 10 business days after we initiate the refund
• PayPal: Typically 3 to 5 business days
• Other payment methods: Timeline varies by provider; we will communicate expected timing at the time of approval

If you have not received your refund within 10 business days of our approval confirmation, please contact your bank or payment provider first. If the issue persists, contact us and we will investigate further.

8. Non-Refundable Circumstances

We will not issue refunds in the following circumstances:

• Refund requests submitted more than 7 days after the first subscription charge
• Refund requests for subscription renewal charges (charges after the first billing cycle)
• Situations where the account has been found to have violated our Terms of Service
• Circumstances involving suspected abuse of the refund policy, including but not limited to patterns of repeated sign-up and refund requests
• Partial refunds for unused days within a billing period (outside the 7-day window)

If your request falls outside these guidelines but you believe there are exceptional circumstances, please contact us and we will review your case individually. We handle each situation with fairness and common sense.

9. Service Disruptions

If RivalProbe experiences a significant, verifiable service outage or disruption that materially prevents you from using the Service for an extended period, we may, at our discretion, offer a service credit or partial refund proportional to the period of disruption. Such credits or refunds are evaluated on a case-by-case basis and are not guaranteed.

To report a service disruption, please contact [email protected] with a description of the issue and the dates affected.

10. Chargebacks and Payment Disputes

We encourage all customers to contact us directly before initiating a chargeback or payment dispute with their bank or payment provider. In most cases, we can resolve issues faster and more simply through direct communication.

Initiating an unauthorized chargeback for a charge that is valid under this Refund Policy may result in the suspension of your account and may affect your ability to use RivalProbe in the future. If you believe a charge was made in error, please email us at [email protected] and we will work with you to resolve the matter promptly.

11. Changes to This Policy

We may update this Refund Policy from time to time. When changes are made, the revised policy will be posted on this page with an updated effective date. For changes that materially affect your refund rights, we will notify registered users by email with reasonable advance notice.

Your continued use of the Service after the updated policy takes effect constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about this Refund Policy or need help with a refund or cancellation, our support team is here to help: